Privacy policy

Last updated 25 October 2026

Who we are

DigiZone provides a WhatsApp reply assistant to small businesses in Sri Lanka. For the messages your guests send to a business that uses DigiZone, that business decides how the data is used and DigiZone processes it on its behalf.

What we collect

• Business owners: name, email address, business details and billing records. Card details are handled by Stripe and never reach our servers.
• Guests of our customers: WhatsApp number, profile name and the messages exchanged with the business.
• Website visitors who request a pilot: name, business name, phone number and message.

How we use it

Only to provide the service: replying to guests, showing conversations to the business, billing, security and support. We do not sell data or use it for advertising. Message text is sent to our AI provider to generate replies and is not used to train its models.

Who we share it with

• Meta (WhatsApp Business Platform) to send and receive messages.
• Supabase for encrypted database hosting, Vercel for application hosting.
• Anthropic to generate replies.
• Stripe for payments.

How long we keep it

Conversations are kept while the business uses DigiZone and deleted within 30 days after it leaves, unless the law requires longer. Pilot requests are deleted after 12 months.

Your rights

You can ask for a copy of your data, correction or deletion. Guests should contact the business they messaged; we will help it respond. Contact us at privacy@digizone.lk.